What are the cities responsibilities for water line repairs?
The city is responsible for public water mains and customer service lines from the water main to the water meter.
If the leak is on the city's side of a water connection, city crews will make repairs. If the leak is on the customer's side of the connection, the customer will need to arrange to have repairs made by a licensed plumber. If a utility bill suddenly increases tremendously, it often indicates the presence of a leak in the customer’s private water system. Leaks in city water mains and water services from the water main to the meter do not register usage on customers’ meters.

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1. A pothole on my street/alley was repaired with asphalt. Why wasn't it repaired with concrete?
2. Will the city respond to a sewer back-up at my residence or business?
3. Why does my water look cloudy?
4. How do I report potholes?
5. What are the cities responsibilities for water line repairs?
6. What causes occasional taste and odor changes in Sachse’s water?
7. Who do I contact to locate utility lines on my property?
8. The sidewalk and curb in front of my house are damaged. Does the Street Division maintain sidewalks and curbs?