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1. How do I register my pet with the city?

Please bring proof of rabies vaccination and proof that the animal is spayed or neutered to the Animal Shelter at 6436 Sachse Road.

2. How do I adopt a pet?

Please visit Petfinder to find animals available for adoption in Sachse. The adoption fee is $80 and includes spayed/neutered, vaccines, FVRCP (cats) and DHPPS (dogs), and microchip. If the pet arrives at the Shelter already spayed/neutered and is put up for adoption, the fee is $25.

3. How can I volunteer at the animal shelter?

Please fill out a volunteer application with the Human Resources Department to become a volunteer.

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1. Which City Council member serves in my neighborhood?

Sachse City Council members serve in places, not districts. This means that council members are elected at-large by all citizens of Sachse voting in the Council elections and therefore serve all citizens of Sachse.

2. I am interested in locating a commercial business in Sachse. Who should I contact?

To locate a commercial business in Sachse, please contact the Economic Development Corporation at 469.429.4764.

3. Who should I contact regarding city services?

Please contact the department in charge of the city service you are seeking. If your concern is not addressed, please contact the City Manager's Office at 469.429.4770.

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1. How do I report a code violation?

Please use the Citizen Request Tracker to report and follow up on code violations.

2. Do I need a permit for a garage sale?

Yes, please complete a garage sale permit.

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1. Do contractors need to be registered to do work with the City of Sachse?

Yes. Please fill out a Contractor Registration Form and return it to City Hall:
3815-B Sachse Road
Sachse, TX 75048

2. Does the City of Sachse offer guidelines for environmentally friendly construction?

Yes. View green building information for the city.

3. Does the city inspect food services businesses?

Yes. The City of Sachse contracts with the Dallas County Health Department for periodic inspections. Environmental Health

4. I am a residential property owner, what all do I need a permit for?

You are required to obtain a building permit for any new construction, for home additions, accessory buildings, patios, all concrete flatwork, patio decks, swimming pools, garages, carports, arbors, wind generators, solar panels, interior & exterior remodels, replacing roofs, replacing or repairing water heaters, foundation repairs, HVAC systems, fences, plumbing work, electrical work, including but not limited to garage conversions and demolition of permanent structures. If you are unsure about what requires a permit, please contact the Community Development Department.

5. I am a commercial property owner, what all do I need a permit for?

You are required to obtain a building permit for all new construction, including grading, accessory buildings, screen walls, retaining walls and fences, all remodels, and replacing or repairing mechanical, electrical and plumbing systems. If you are unsure about what requires a permit, please contact the Community Development Department.

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1. When are sirens tested in Sachse?

Sirens are tested the first Saturday of each month.

2. How should residents be prepared in the event of an emergency?

There are many steps families can take to be prepared for disaster. Please visit KnoWhat2Do for more information.

3. How should businesses prepare for an emergency?

There are many steps you can take to protect your business from hazards. Please consult FEMA disaster preparedness for more information.

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1. What are Sachse's construction standards?

Please view Sachse's construction standards to find specific information for your project.

2. I have a drainage easement on my property. Is this the city's responsibility?

Please contact the Engineering Department to discuss drainage and easement issues.

3. Where can I find information on getting a speed hump installed on my street?

The City Council updated and revised the Speed Hump Policy in January 2015. You may visit the link "Traffic Calming" to learn more.

For additional questions about traffic calming devices in your neighborhood, please contact the city's engineering department at 469.429.4792. Traffic Calming

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1. Does the City of Sachse license and regulate nail salons?

No. Nail salons are licensed and regulated by the State of Texas. For more information, visit the Texas Department of Licensing and Regulation.

 Texas Department of Licensing and Regulation
 P. O. Box 12157
 Austin, TX 78711
 Phone: 512.463.6599
 Toll-Free Phone: 800.803.9202
 Fax: 512.463.9468
 Relay Texas TDD: 800.735.2989

2. Where can I get my Certified Food Managers Certificate?

The Texas Department of State Health Services, Certified Food Manager Certification is obtained by passing a department-approved examination consisting of 75 basic food safety and sanitation questions.  For more information, visit the site below:CFM Certificate

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1. How do I set up water service?

Please fill out an application and bring it in person to the Finance Office.

2. Can I pay my water bill with an automatic bank draft?

Yes, please view all options for paying your City of Sachse utility bill.

3. Can I examine the city's budget and tax rate?

Yes, the city’s budget and tax information is available after approval in September of each year. These documents can also be viewed at City Hall: 3815B Sachse Road, Sachse, TX 75048

4. How do I get my company set up to do business with the City of Sachse?

Follow the link to the Vendor Information form and other information required to do business with the City of Sachse.

Vendor Information Form

5. How do I view Chapter 380 and 381 Agreements made with the City of Sachse?

The Comptroller's office maintains an online database of Chapter 380 and 381 Agreements. Check it out here.

Chapter 380 and 381 Agreements Database

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1. How can I get a garage sale permit?

A garage sale permit form.

2. Are Fireworks allowed in the City of Sachse?

The possession, manufacture, storage, sale, handling and use of fireworks within the City limits of Sachse is PROHIBITED.

Violation penalties, any persons who shall violate a provision of this code shall be guilty of a misdemeanor and punished by a fine of not more than Two Thousand Dollars ($2,000.00).

FIREWORKS are any composition or device producing a visible or an audible effect for entertainment purposes by combustion, deflagration, or detonation, and/or activated by ignition with a match or other heat producing device that meets the definition of 1.4G fireworks as set forth herein.

Fireworks, 1.4G. Small fireworks devices containing restricted amounts of pyrotechnic composition designed primarily to produce visible or audible effects by combustion. This includes Sparklers.

(Ordinance No. 3428, § 9, 10-15-12)

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1. How can I view job openings in Sachse?

View current employment opportunities.

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1. Do I have to live in Sachse to have a Sachse Public Library Card?

No, anyone in Texas can obtain a Sachse Public Library Card.

Print an application

2. How do I get a library card?

Just come to the library with a valid driver’s license showing your current address. If your driver’s license does not show your current address, please bring a bill showing your name and address. Children under 16 will need to be accompanied by a parent or guardian in order to get a card.

Print an Application

3. Does the library have the book I am looking for?

Please reference the online catalogue to find the book or DVD you are looking for.

4. Does the library have wireless internet?

Yes. Feel free to bring your own laptop and connect to our network. See the staff at the circulation desk for instructions on how to connect.

5. Can I return my DVDs in the book drop?

Yes, DVDs and videos can be returned in the book drop.

6. Can I donate books and movies to the library?

Absolutely! New books and movies may be added to our collection, and used items will be sold by the Friends of the Library to help raise money for the library. All donations are tax-deductible and receipts are available at the library.

7. Are there fines for late items?

Yes. The Sachse Library charges $.10 per day for late books and $1.00 per day for late movies up to $5.00 per item.

Patrons who owe more than $5.00 in fines will not be allowed to check out items.

8. Can I request a book that the library doesn't own?

Yes. If the book was published within the last year, please come into the library and fill out a Suggestion for Purchase form. If the book is older than one year, fill out an Interlibrary Loan Request Form or Suggestion for Purchase Form online or at the library.

9. Does the library have internet computers?

Yes, the Sachse Library has nine computers available for public internet access, available on a first-come, first-served basis. The computers are also equipped with Microsoft Word, Excel and PowerPoint.

10. Does the library have e-books I can download?

Yes! The library offers not only e-books, but also e-audio books, and e-graphic novels. You can access them through the Cloud Library App on almost all smart devices. For more information, please check out our E-books & E-Audiobook section of our website for more information.

11. Who are the Friends of the Library?

The Friends of the Sachse Public Library is a nonprofit 501c (3) corporation that provides fundraising support for the Library. If you would like more information on becoming involved in their activities, please call the Library or check the Friends of the Library web page.

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1. Where can I pay my traffic ticket?

Tickets can be payed online, or in person at City Hall:
3815 B Sachse Road
Sachse, TX 75048

2. What forms of payment are accepted?

• Cashier's Checks
• Credit Cards 
• Money Orders
• Personal Checks

3. How long do I have to address my citation?

Failure to contact the court within 10 days from the date of your citation will result in an arrest warrant: Municipal Court 3815 Sachse Rd. Building B Sachse, TX 75048 Ph: 469.429.4766

4. Does Municipal Court handle evictions?

No, the City of Sachse Municipal Court does not process evictions.  Please contact the appropriate county office for details.

Dallas County

Collin County

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1. Who do I call to reserve a park pavilion or baseball field?

Please call the Sachse Parks and Recreation Department at 469.429.0275 to make a reservation.

2. Who do I call if I notice vandalism to any park facility?

If you witness someone in the act of vandalizing anything within the parks, please immediately contact the Sachse Police Department by dialing 972.495.2271 and press 2. If the act of vandalism has already occurred, you may contact the Parks and Recreation Department at 469.429.0275.

3. Who can I contact to join a softball or baseball team?

Citizens can sign up through the Sachse Baseball Association or the Sachse Softball Association.

4. Who can I call if a piece of city property needs to be mowed?

Please call the Sachse Parks and Recreation Department at 469.429.0275 and mowing will be scheduled. If the property is found to be the responsibility of another landowner, the Code Enforcement Department will issue a notice.

5. How do I register for a Parks and Recreation Class or Program?

The Parks & Recreation Department publishes a Fall/Winter and Spring/Summer class schedule each year. You can view the program brochure and register for classes from the main Parks & Recreation page.

6. How can I sign up to be notified of Parks & Recreation special events?

You can sign up online to receive updates on special events and receive news flashes at Notify Me.

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1. Does the Sachse Police Department monitor my home / business alarm?

No, we do not monitor your home alarm; however, you are required to register your alarm system with the City of Sachse by obtaining an alarm permit. Please fill out the required alarm permit.

2. How can I register my cell phone or email with the E-Watch Program?

If you would like to add a cell phone or email to this database, please visit the City of Sachse's Nixle website at http://local.nixle.com/city/tx/sachse/. You will have to sign up for the website and then you'll be able to add your information.

3. How can I obtain a copy of a police record or vehicle accident report?

To obtain a police record, please fill out an Information Request Form . If you had a vehicle accident in Sachse and need a copy of the report for insurance purposes, you may obtain the form online. To obtain a copy of a crash report, please fill out an Online Accident Report

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1. A pothole on my street/alley was repaired with asphalt. Why wasn't it repaired with concrete?

When residents report potholes, the Street Department will investigate and determine the extent of the problem. If it requires immediate attention, or can be improved with asphalt, a temporary asphalt repair will be made. Concrete repairs are made after evaluating and prioritizing problem areas.

2. Will the city respond to a sewer back-up at my residence or business?

The city is responsible for sewer main lines and service lateral line repairs up to the customer’s property line. If the back up is on the city lines please call the Public Works Department at 972.495.7600 during normal business hours, on weekends, holiday and from 5pm to 8am call Police Dispatch at 972.495.2271, option 2 and a crew will be dispatched. If the back-up occurs in the City line, the crew will clear the line. If there is a blockage in the customer line, we will notify you.

3. Why does my water look cloudy?

Cloudy or milky water is caused by tiny air bubbles dissolved in the water. This does not affect the quality of water. Let the water stand a few minutes and the air will dissipate and the water will clear up.

4. How do I report potholes?

Potholes in street and alleys should be reported to the Public Works Department at 972.495.7600 or visit the

Request Tracker

5. What are the cities responsibilities for water line repairs?

The city is responsible for public water mains and customer service lines from the water main to the water meter.
If the leak is on the city's side of a water connection, city crews will make repairs. If the leak is on the customer's side of the connection, the customer will need to arrange to have repairs made by a licensed plumber. If a utility bill suddenly increases tremendously, it often indicates the presence of a leak in the customer’s private water system. Leaks in city water mains and water services from the water main to the meter do not register usage on customers’ meters.

6. What causes occasional taste and odor changes in Sachse’s water?

The City of Sachse received our water supply from the North Texas Municipal Water District. A natural occurrence in all surface water supplies, an “algal bloom” is responsible for the taste and odor changes in the treated drinking water supply. Algal blooms usually occur in Lavon Lake in late July and into August each year, but can occur at any time if the right conditions exist in the water supply reservoir.

7. Who do I contact to locate utility lines on my property?

Water and sanitary sewer main in public right-of-way can be located by calling the Public Works Department at 972.495.7600 to request a locate. Locates can take up to 2-3 working days to complete. Franchise utilities, including gas, electric, phone and cable are located by a 3rd party company via the 811 service. State law requires notification of the 811 service to request locates before digging. This is for your safety as accidentally hitting an electric power cable or gas main can lead to serious injury or death. Gas, Phone, Cable TV and Electric Power lines can be located by calling 811. The City does not keep records regarding the location of water or sanitary sewer services on private property. Location of water or sanitary sewer services on private property can often be deduced by locating sewer main cleanouts or water control valves on the property.

8. The sidewalk and curb in front of my house are damaged. Does the Street Division maintain sidewalks and curbs?

Yes. Call Public Works at 972.495.7600 for repairs or make an online request

here

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1. What is SeeClickFix?

SeeClickFix is a reporting platform which allows residents to voice concerns to the City using an app on their smart phone/smart device or the portal on the City’s website: www.cityofsachse.com/seeclickfix.

2. How does SeeClickFix work?

When reporting an issue using SeeClickFix, residents submit the service request and if possible, shoot a photo of their concern. The request is instantly routed to the correct department and staff. This means your service request is addressed quickly and efficiently. You can track progress from beginning to end, so you’ll know when the issue is resolved.

3. How do I download the SeeClickFix app?

There are two easy ways to download the SeeClickFix app on your smart phone: Go to the SeeClickFix webpage and click on the icon for your phone; or go to the App Store and search for SeeClickFix. When you reach the app’s home screen, select Explore Community. You’ll type Sachse, Texas in the search bar and once you see the City of Sachse’s logo you’re done!

4. What kind of issues can be reported?

Residents can voice concerns ranging from non-emergency public safety issues to aesthetic issues. Typical service requests include:

Neighborhood Services

- Inoperable Vehicles
- Unpaved Parking (vehicle, trailer, camper)
- Storage and Parking of Trailers and Commercial Vehicles
- Blight (Detraction to the neighborhood)
- Graffiti
- Illegal Dumping
- Vegetation (Grass/Weeds)
- Bulk Trash (Excessive/Early Placement)
- Trees
- Garbage/Recycle Containers
- Home Occupation
- Bandit Signs
- Swimming Pools & Hot Tubs
- Vacant/Abandoned Structures
- Property Maintenance
- Housing Quality Standards (Rental Units)
- Signs

Development Services

- Building Violations (Residential)
- Building Violations (Commercial)

Parks

- Exterior Lighting City Property
- Playground Equipment
- Public Restrooms
- Parks

Public Works

- Streets
- Sidewalks
- Alleys
- Curbs
- Drainage
- Water Leak
- Water Meter
- Water Pressure/Water Quality
- Sewer Backup
- Road Signs & Traffic Signals/Lighting

5. Can emergency situations be reported on SeeClickFix?

All emergency issues, such as an ongoing crime or health issues, need to be reported by calling 911.

6. Will all reported issues be corrected?

It depends on the type of issues reported. In some cases, funding is a component used to analyze how the reported concern is handled.

7. Can I submit SeeClickFix requests anonymously?

SeeClickFix allows the reporting party to remain anonymous.

8. Who do I contact if I need help with SeeClickFix?

If you need more information or simply have questions, email rmendez@cityofsachse.com.

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1. How does my trash collection work?

CWD will empty the cart using  Automated Side Load (ASL) trucks. ASL trucks must have adequate space in the street or alleyway for the truck to line up to a cart and allow for the truck's arm and claw to extend to retrieve the cart.  In order to protect your property, the driver will not service your cart(s) if vehicles or other obstacles are positioned too close to the cart(s).

2. Where do I place carts if I have more than one cart?

Please make sure the cart has at least three feet clearance from mailboxes, parked cars, gas, or water meters, etc. and that the handle is facing the house.  If you recycle, please leave a three foot clearance between the trash cart and recycle cart. 

3. What if I need an additional trash cart?

Should you find that you are consistently having more trash than what fits in your trash cart, contact City of Sachse at 469.429.4763 to order an additional cart.  There is a minimal monthly fee for each additional cart.

4. Who do I call for repairs?

Call CWD Customer Service, (972)392-9300, Option 2 or email Customerservice@cdw.to

5. What about items that will not fit in my cart?

CWD will collect bulk / brush items once per month. Bulk is limited to 6 cubic yards. Bundled brush is unlimited using these parameters: 1. bundle brush four (4) feet by two (2) feet lengths; 2. cannot weigh more than 40 pounds per bundle.  Acceptable and prohibited bulky waste are detailed under Trash Services.  

6. What about appliances?

U.S. EPA prohibits the disposal of goods containing Freon.  The resident is responsible for having refrigerant removed and tagged by a licensed technician.

7. What if I do not want to wait for the once a month bundled brush and bulk pickup?

Pick up option:  You may call CWD Weekdays: 7:30 am - 5:30 pm Saturdays: 8:00 am - 2:00 pm. (972)392.9300 Option 2  to schedule a special pickup.  There is a minimum charge for this service and payment must be made in advance.  

Drop off option:  C.M. Hinton, Jr. Regional Landfill, located at 3175 Elm Grove Road. 

8. What if a holiday falls on my collection day?

Holidays observed by Community Waste Disposal (CWD) are: New Year’s Day, Memorial Day, Labor Day, Thanksgiving, and Christmas Day. If your collection day falls on a Holiday, collection for the entire week will be moved over to the next day ending with a Saturday pickup. For example: If your scheduled pickup day falls on Monday and Monday is a holiday, your collection day will move over to Tuesday and so on for the rest of the week.

9. Are we going to have a Spring Cleanup?

Yes, once a year, usually in April, Sachse will host a city-wide cleanup day.  Check the website for further details. 

10. What about household hazardous waste?

Once a year, Sachse will have a household hazardous waste collection day.  It will be posted on the city's website or you may call 972.495.1212 for more information as it is available.  You may also bring your items to the Household Chemical Collection Center located at 11234 Plano Road, Dallas.  Visit their website for more information and a list of what is accepted.

11. What about my electronic waste (e-waste)?

Once a year, usually in April, Sachse will host an electronic waste event during the Spring Cleanup.  Check the website for further details.