Disinfection is a critical part of the water treatment process that keeps drinking water free of harmful microorganisms, such as parasites and viruses. Disinfection involves a two-step process that first treats the water at the treatment plant and then chloramine disinfectant (chlorine + ammonia) is added to maintain water quality on its journey through the miles of pipes to homes and businesses. During the temporary change, NTMWD suspends adding ammonia and uses free chlorine to keep the water disinfected as it travels through pipes.

The absence of ammonia during these few weeks may make the chlorine disinfectant more noticeable to some people. There are simple steps to minimize taste, odor, or skin sensitivities, including placing a pitcher of water in the refrigerator overnight or adding a slice of citrus to the water.

NTMWD has posted resources at www.NTMWD.com/SafeWater, including fact sheets, frequently asked questions, infographics, videos, and guidelines for questions about water quality. NTMWD also recommends that customers review the water quality information posted on their city or utility websites.