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The original item was published from 3/20/2020 9:02:00 AM to 5/5/2020 3:10:27 PM.

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Posted on: March 13, 2020

[ARCHIVED] City of Sachse Press Release - Facility Closures

Press Release - Facility Closures

(March 19, 2020) Sachse, TX…

Today the City of Sachse announced several operational changes due to the ongoing COVID-19 situation. For more information, please check the alert page at the top of the homepage.

City Hall: City Hall is closed to the public effective at 5 p.m. on Thursday, March 19. Residents may meet with staff by appointment only. To request an appointment, contact the specific department. 

Utilities: Utility Billing is open and accepting payments. To protect against the spread of the virus, residents are strongly encouraged to utilize payment methods that do not involve in-person contact. Most payment requests can be handled via phone, email or drop-box. 

Residents can do the following to make payments: 

  • Personal or Business Check—mail checks to the City or deposit in the designated drop-box located outside the Library. 
  • Automatic Bank Draft—contact Utility Billing staff at 469-429-4763 or 469-429-4765 to set-up this service. 
  • Online—
  • Phone—residents can call 866-933-4027 to make their payment. 
  • Cash—this is the only payment method requiring in-person contact and is highly discouraged at this time. If you must make a cash payment, please contact Utility Billing to schedule an appointment. 

The $1.25 customer convenience fee for phone and online payments is suspended until further notice. Given the circumstances, the City of Sachse will cover this fee for all residents who utilize these payment methods. Routine shut-offs are suspended until further notice. If you need payment assistance, our staff will assist you in setting up a payment plan. Residents must contact Utility Billing and speak with a representative to establish a payment plan. The City of Sachse understands this is a difficult time for many. Our staff remains ready and able to serve our residents. Please do not hesitate to contact us if we can be of assistance.

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