Utility Billing

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Responsibilities


  • Manages the City's utility billing function
  • Establishes new accounts
  • Answers customer inquiries
  • Processes payments
  • Providing trash and recycling service information to customers
  1. Residential New Service Application
  2. Commercial New Service Application

New Utility Services Residential Application

Required documents

  1. Application- Applicant's name and proof of residency documentation name must be the same
  2. Deposit- Amount is based on meter size and may be processed using the One-Time Credit/Debit Card Authorization Form
    • Exemptions- 12 consecutive months good standing letter of credit from a current utility company or applicant 62+ years of age
  3. Copy of valid driver’s license, state identification card, or passport
  4. Proof of Residency- Applicant's name and proof of residency documentation name must be the same
    • Lease/Rental Agreement- first and last page showing all signatures
    • Settlement or Closing document- must show buyer, seller and settlement/closing date (price can be redacted)
    • Warranty Deed
  5. Trash/recycle carts should remain for existing residential properties. Report the number and color of carts found. The City will handle delivery of carts for new construction.

Minimum 24 business hour connection once all documents are received. 

All documents can be submitted via email at utilitybilling@cityofsachse.com or in person at City Hall located at 3815 B Sachse Rd Sachse, TX 75048.

  1. Payment Options
  2. Account Options
  3. Disconnect or Transfer Service Request
  4. After-Hour Reconnection

Our Current Payment Methods:

  • Cash
  • Check or Money order- accepted at drop box or by mail
  • Credit/Debit Cards- accepted by phone at 866-933-4027 or online

Payment Assistance Resources

Please visit our Payment Assistance Resources page to view the programs that may be available.

Drop Box

Our Utility Payment Dropbox has moved! New location is: Across from Sachse City Hall. The old dropbox location and box will not be used effective October 1st, 2023.

  • Night or weekend Drop Box located at the Municipal Complex across from City HallUB BOX MAP

Credit/Debit Card Draft

Utility Billing Online offers you the ability to make a one-time payment, schedule a future payment, or setup recurring payments directly. When you register your account, notifications for expired cards or inability to process payments will be automatically delivered. Any customers who are currently on credit card draft but does not register their account with Utility Billing Online will not receive notifications and could result in non payment.

Automatic Draft

Pay By Phone (866)933-4027

  • Access your account 24 hours a day, 365 days a year
  • Hear real-time balances, payment amounts and due dates
  • Enter your information securely through an automated system. City utility account number is required.

Online Account Access 

  • Access your account 24 hours a day, 365 days a year
  • Visa, MasterCard and Discover accepted
  • Create your profile using "Member Registration". Your City utility account number is required for registration. Use $0.00 as your last payment when registering for the first time.
  • View real-time balances, and consumption history

Banking Online Bill Pay

  • When registering for online bill payment on your banks’ website, ensure the accuracy of your current City utility account number. Incorrect entry could result in a misapplied payment. If relocating in Sachse, the account number must be updated to reflect your current address to avoid a misapplied payment.  
  • If you received a past due notice after paying through online bill pay prior to the due date, inquire from your bank if payment was sent electronically or by check.
    • If electronically, notify Utility Billing with the payment date, and payment amount.
    • If by check, allow a minimum of 7 days for your bank to deliver by mail.

Hardship Payment Plan Extension Request

Requests for a payment plan must be received before the due date of the 26th. Up to 3 hardship payment arrangements are available annually.