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(March 19, 2020) Sachse, TX…
Today the City of Sachse announced several operational changes due to the ongoing COVID-19 situation. For more information, please check the alert page at the top of the homepage.
City Hall: City Hall is closed to the public effective at 5 p.m. on Thursday, March 19. Residents may meet with staff by appointment only. To request an appointment, contact the specific department.
Utilities: Utility Billing is open and accepting payments. To protect against the spread of the virus, residents are strongly encouraged to utilize payment methods that do not involve in-person contact. Most payment requests can be handled via phone, email or drop-box.
Residents can do the following to make payments:
The $1.25 customer convenience fee for phone and online payments is suspended until further notice. Given the circumstances, the City of Sachse will cover this fee for all residents who utilize these payment methods. Routine shut-offs are suspended until further notice. If you need payment assistance, our staff will assist you in setting up a payment plan. Residents must contact Utility Billing and speak with a representative to establish a payment plan. The City of Sachse understands this is a difficult time for many. Our staff remains ready and able to serve our residents. Please do not hesitate to contact us if we can be of assistance.