Winter Weather



The City of Sachse needs your help in assessing how much damage our community sustained from the storm. Emergency management professionals use a number of tools to determine how much damage an event created. One of those tools is the damage assessment contained in the survey link below. If you sustained damage from the storm, please take a moment to complete the survey. This survey will provide important data to state and federal officials regarding the impacts of the storm. As noted in the survey, completing this form does not replace contacting your insurance provider, nor does it secure any kind of state or federal funding to help resolve the issues. The purpose is to try and measure how much damage occurred.

Complete the survey by visiting:

Thanks Sachse!

FEMA assistance

Apply for disaster assistance online at or call
(800) 621-3362 or (800) 462-7585.

Sachse Drip Adjustment
Leak Adjustment
Temporary Permit Fee Waived
Important Contact Information (1)
  • Sachse Non-Emergency (972) 495-2271
  • Water Shut Off Assistance (972) 495-7600
  • Atmos Energy (866) 322-8667
  • Oncor (888) 313-4747
  • CWD Community Waste Disposal (972) 392-9300, option 2
Utility Service Updates
2-20-2021 NTMWD Water Use Limits Eased_final
Copy of Copy of Residential Assistance

Sachse neighbors, it's time to get prepared as temperatures warm up and protect your home from potential water damage. Know where and how to turn off your water before there is a problem. Below is a step-by-step guide to shutting off the water to your home and clearing water pipes.

If your pipes break and you need assistance, call us at (972) 495-7600. City teams are ready to respond and assist residents in shutting off their water.

Stay safe, Sachse!

water turn off (1)
ceiling fan

Not a fan of broken pipes and water leaks? Neither are we. Get prepared now as temperatures warm up. Know where and how to turn off your water before there is a problem. If your pipes break and you need assistance, call us at (972) 495-7600. City teams are ready to respond and assist residents in shutting off their water.

Here are some tips on how you can respond to broken pipes. With a good plan, you can minimize damage, avoid shock and ensure safe restoration of your home.

1. Shut off water: Immediately shut of the main water valve to your home to reduce the damage to the area.

2. Power down: Water and electricity don’t mix. Avoid a shock by powering down and unplugging electrical devices in the area where the water has entered. If there is standing water, be sure to wear rubber insulated boots when walking through the area.

3. Protect possessions: Remove belongings such as furniture, housewares, or clothing from the area to avoid excess damage to your possessions.

4. Call a plumber: Contact a certified, trusted professional to help you respond to the burst pipe. If needed, look for one that offers 24-hour service if the burst happens at night or on the weekend.

5. Contact a water damage restoration service: In the event your walls, ceilings or flooring are damaged by water, you may need to contact a water damage professional to help remove the water, dry the air, and prevent mold and mildew from forming in your home.

6. Remove the water: The longer excess water stands or remains in your home, the more damage it can do. Do your best to use towels, buckets, mops and wet/dry vacuums to remove the water.

7. Run a dehumidifier: If not working with a water removal professional, it can be difficult to remove all the moisture from the interior of your home. In the closed room, run a dehumidifier to help dry the area out more quickly, being sure to empty the water tank on a regular basis.

8. Contact your homeowners insurance company: Depending on your policy, water damage caused by burst frozen pipes may be covered. Contact your insurance company and file a claim to have damages assessed and necessary repairs and recovery actions reimbursed.

9. Record the damage: Take photos and write down personal items and structural areas of your home that have been damaged by the burst pipe. This will help in your claims process, making sure you receive the proper reimbursements necessary.

Stay safe, Sachse!

Frozen pipes
Public Works Dispatch Revised

We understand that many of you may be experiencing issues with burst pipes or leaks in your home. If you are having an issue with a water line in your home and need assistance, please contact the City’s police non-emergency line by calling (972) 495-2271. This line connects you with our dispatch team, who will send out our on-call Utilities team to assist you.

Please be advised, we are dealing with unprecedented weather conditions and are responding to a number of emergencies. If you call the non-emergency line and are not able to get in touch with someone, please be patient with us. Our team is handling a large volume of calls and are prioritizing emergency situations. You are welcome to keep calling us until you are able to get through and we are happy to assist you.

The American Red Cross has good guidance on how to address frozen pipes throughout your home. Click HERE

water pipes

How to Thaw Frozen Pipes

If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.

Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe helps melt ice in the pipe.

Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.

Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.

Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Safety Tips

Many ponds, creeks and stream surfaces in Sachse are frozen over. Please do not attempt to go on any frozen bodies of water. Most bodies of water are not icing over at the thickness required to support a human body and cold water is extremely dangerous.


Please look after your pets during these cold days! We don't see temperatures this low in Sachse very often and our animals are not adjusted to this kind of weather. They will be cold, so please bring them in! 

A garage, a barn or anywhere can provide the perfect shelter during freezing temperatures. If you can't bring them in, please provide a secure dog house with lots of straw or warm blankets. We can't stress enough how important it is to be responsible for our animals. 


Please use extra caution on the roadways. Ice has accumulated on the roads and driving conditions are dangerous.

Stay home. Only go out if necessary. Even if you can drive well in bad weather, it’s better to avoid taking unnecessary risks by venturing out.

Drive slowly. Always adjust your speed down to account for lower traction when driving on snow or ice.

Accelerate and decelerate slowly. Apply the gas slowly to regain traction and avoid skids. Don’t try to get moving in a hurry and take time to slow down for a stoplight. Remember: It takes longer to slow down on icy roads.

Increase your following distance to five to six seconds. This increased margin of safety provides the longer distance needed if you have to stop.

Know your brakes. Whether you have antilock brakes or not, keep the heel of your foot on the floor and use the ball of your foot to apply firm, steady pressure on the brake pedal.

Don’t stop if you can avoid it. There’s a big difference in the amount of inertia it takes to start moving from a full stop versus how much it takes to get moving while still rolling. If you can slow down enough to keep rolling until a traffic light changes, do it.

Don’t power up hills. Applying extra gas on snow-covered roads will just make your wheels spin. Try to get a little momentum going before you reach the hill and let that inertia carry you to the top. As you reach the crest of the hill, reduce your speed and proceed downhill slowly.

If you're fishtailing or sliding, it usually means you are going too fast. Reduce your speed so you won't need to worry about this! Most high speed slides are difficult to correct successfully. If you're caught off guard and begin sliding, turn your wheels in the direction that the rear of your car is sliding. It helps to look with your eyes where you want the car to go and turn the steering wheel in that direction. It is easy to steer too far, causing the car to slide in the other direction. If you overcorrect, you'll need to turn the steering wheel the opposite direction.